Citizens Living has a very simple booking request process that is all online.
Have a look at our amazing homes and choose the one that suits you the best. Check that the location works for you (all our Citizens Living properties have excellent public transport links and some even have secure parking for bicycles, motorbikes and cars) and look for available dates.

Remember, you will be sharing with other residents and we use our matcHER compatibility software so that you can share wonderful experiences with other tenants with similar interests and backgrounds.

It’s so easy to make a reservation request with Citizens Living. It’s all online so its quick and simple.

Just fill out a few details about yourself in the form we will send you and we will send you a booking confirmation acceptance email with a link to make the payment.

Once we receive your payment, your booking is confirmed, and we await you in the great city of Barcelona!

1. Visit www.citizensliving.com and choose the Citizens Living property where you'd like to stay.
2. Request the dates that you are looking to stay for.
3. You must state if you are employed, if you are a freelancer or if you are a university student.
4. You must also provide your ID number for EU citizens and passport number if you are a non-EU citizen. You must state the country of issue of your ID card or passport.
5. You must provide your full permanent address and your mobile phone number.
6. You must state if you are responsible for paying your rent or if someone will be guaranteeing your rent (for example a family member).
7. Provide information to our tenant check partners Quota Rent (see 4. Below)
8. Pay for your habiPak
9. Send your booking deposit
10. And your booking is completed!

You will need to send us a copy of your identity card (European) or passport (non-European) and:

If you are a full-time employee:

• Your employment contract
• Your pay slips for the last 3 months (nominas)
• Contact person and their email at your place of work who can confirm your employment

If you work as a freelancer:
If you work as a freelancer, you will need to send us:

• Evidence of your work as a freelancer (contracts signed with 3rd parties that demonstrate you providing work/services to them). These contracts must be within the previous 3 months to your move in date
• Bank statements for the previous 3 months that shows regular income from your freelance work
• For all bookings up to 3 months, payment in advance is required

If you are a student or intern:

• A copy of your acceptance letter or enrolment document from your university/school or a copy of your internship
• Contact person and their email at your university who can confirm your enrolment or your internship
• You will also be asked to confirm who will be paying the deposit and monthly rent.
• We may require upfront payment for the full stay on booking confirmation.
• We may require that you provide a Guarantor for your rent payment obligations

Finally, you will need to complete a form with all your personal and stay information. You will also need to read and accept our Regulations and Terms and Conditions.

In some circumstances it may be necessary to undertake a tenant check. This has not cost for tenants.

We do ask tenants to provide any information requested by our partner Quota Rent, who undertake the checks for us.

The quicker you provide the information requested, the quicker we can approve your booking.

If a tenant loses one or more keys to the building, apartment or room, she must pay the cost of replacing them. The cost of replacing the keys is stated in the rental contract. If a tenant leaves a key in the lock of a room or apartment from the inside, thus preventing the door from being opened from the outside, the cost of calling the locksmith will be borne entirely by the tenant, who must pay the cost directly to the locksmith. The other tenants of the apartment will not be responsible for this cost. If a tenant leaves a key in the lock of a room or apartment from the inside, thereby preventing the door from being opened from the outside, the cost of calling a locksmith will be borne entirely by the tenant, who must pay the locksmith directly. The other tenants in the apartment will not be responsible for this cost.

The single rental price includes:

A superbly fully furnished and equipped private bedroom and great shared spaces in the apartment and in the building common areas

Our rental prices are all-inclusive. Peace of mind for her!

24/7 helpHER hotline – when you a helping hand for emergencies

Unlimited super-fast free 1GB Wi-Fi

The rent includes up to €30 per month for utilities. During the summer months, an additional deposit for air conditioning applies (depending on the property).

All taxes and expenses included

Cleaning of Citizens Living apartment common areas on a weekly basis

All maintenance and facility management services

For all Citizens Living units, there is an app that tenants can download and use to report issues in their apartment, take advantage of special offers and services available exclusively to building tenants, including tenants themselves, and access many other benefits and useful tips.

Our co-living manager is available for any questions or help.

We will return the deposit subject to the Terms and Conditions of the rental contract between 31 and 62 days after your departure and once we have verified that there was no damage to your room or apartment and that you have followed and respected all the Rules and Regulations during your stay. The deposit and deposit of expenses will be returned net of the bank transfer expenses that will be borne by the tenant (in case of transfers outside the EU).

To make your reservation, you will need to select and pay for the Admin Fee rental service package and, depending on your stay dates, pay a summer supplement utility deposit as follows:

•  May eur 50
•  June eur 75
•  July eur 75
•  August eur 75
•  September eur 75
•  October eur 50

This summer supplement is payable in advance based on the period of your booking.

We will return the unused portion of your utility a/c supplement once we have received the actual meter readings for the period of your stay. This can take up to 120 days in some cases.

The Admin Fee costs 300 euros (VAT included) and includes the following:

• The rental contract
• 2 sets of bedding, sheets, duvet sets, pillows, towels, and a bathrobe (owned by Citizens Living made available to the Landlord for the duration of the lease agreement).
• Registration Procedure*.
• Support with the appointment “Cita Previa para el NIE o TIE” **
• Membership of our exclusive SWITCH (Citizens Living room exchange tool - ask for details)

* Empadronamiento. When you arrive, our team will guide you on the process and will provide you with the documents you need to obtain your Empadronamiento. To obtain your Empadronamiento for your selected Citizens Living property, you must have booked for at least 3 months or more.

You will need the Empadronamiento to access public services, to request a TIE or NIE and to open a bank account. Given the very long waiting lists to get appointments, it is recommended to request the Empadronamiento as soon as possible.

** NIE/TIE: Citizens Living works with a specialist company that offers various packages to help you get your NIE or TIE. Should you require help in getting your NIE or TIE, please make this request when you confirm your booking and we will ask the specialist company to contact you to start the process.

Admin Fee ‘add-ons’ (coming soon!)

You can add any of the following add-on services when you make and pay for your booking confirmation:

• Rental of secured room wall safe for your own room: eur 10/month
• Rental of additional furniture and equipment for your room and apartment
• Weekly or bi-weekly cleaning of your own room: eur 20/single clean
• Personal items home insurance (subject to insurer approval)
• ½ day (3 hours) helpHER city orientation tour: eur 60

At Citizens Living, we really care about the environment, and we want our guests to care too!

That is why your monthly rent includes a 30-euro monthly utility allowance that covers your water, electricity, hot water, and gas (if applicable) usage. This 30-euro/month allowance does not include the use of air conditioning (A/C) during the months of May through October.

A supplementary air conditioning deposit for the summer month is payable at the time of booking and applies to the summer months corresponding to your stay.

We will refund the unused portion of your air conditioning supplement once we have received actual meter readings for the period of your stay. This can take up to 120 days in some cases.

The utility allowance is a monthly amount and is included in the rent you pay, and is pro-ratered for the number of days you occupy your room in the apartment.

If a tenant is absent from the room or apartment for any period of time during the lease, she will remain responsible for the cost of utilities consumed in excess of the 30 EUR included in her rent, regardless of the length of her absence. The standard allocation for any excess consumption will apply.

Once your booking request is accepted, you will need to confirm your reservation by paying the deposit and Admin Fee you have selected.

Payment method:

• Bank transfer: we will provide you with the bank account details of Citizens Living. Remember that we require that the full amount is transferred to our account so remember to make sure that you tick the box that says that you are responsible for all bank transfer costs when you make the transfer.

The options to pay your rent and additional costs are as follows:

Rental contracts - up to 3 months long

For rental contracts up to 3 months in duration, the total amount of rent must be paid in advance and in addition to the habipak and any summer utility supplement deposits. Any rental payment paid by the Tenant in advance for the whole period of the stay is strictly non-fundable in the event of a booking cancellation.

Advance payment – 12 months

For bookings of at least 12 months which are paid in advance, we will apply a 5% discount to the total rent amount. This is only applicable to the rent amount and not utilities or any other add on costs. Any rental payment paid by the Tenant in advance for the whole period of the stay is strictly non-fundable in the event of a booking cancellation.

Advance payment - any period longer than 1 month

Any rental payment paid by the Tenant in advance for the whole period of the stay is strictly non-fundable in the event of a booking cancellation.

Monthly payments

When you sign the rental agreement (online) You can pay in two ways:

• Bank transfer: We will provide you with the bank account details of Citizens Living. Remember that we require that the full amount is transferred to our account so remember to make sure that you tick the box that says that you are responsible for all bank transfer costs when you make the transfer
• Direct debit (SEPA): For EU bank account holders, you may also choose to pay by direct debit. You will need to sign a direct debit form expressly authorizing Citizens Living to charge your bank account with the bills and charges relating to your tenancy, including the cost of Additional Services – and any sanctions and penalties which shall be identified as such in the bank direct debit order provided by the tenant to Citizens Living on the date of the start of the tenancy. This is signed when you sign the Tenancy Agreement. If you are providing another person as a guarantor, then we need to be provided with details of the guarantor to be included in the rental agreement.

To open a Revolut bank account, use this link https://revolut.ngih.net/c/3072577/1174350/9626

The last 2 months rent payments of the Lease Agreement must be paid by bank transfer only.

You will need to sign the rental agreement before you move in. This is done online via Signaturit.

Remember that the first month’s rent (or the full rental amount for stays up to 3 months) needs to have already been transferred to our bank account before you are provided with the keys to the apartment and your room.

• If you cancel after paying the full rent, the rent paid will not be refunded. The security deposit and the additional expenses will be refunded between 30 and 60 days from the scheduled start date of the contract.
• If you cancel without having paid the full rental amount, you will lose the deposit and any additional expenses paid, and no amount will be refunded.

• The deposit is retained if more than 90 days' notice is given.
• Between 30 and 89 days before the start date, the deposit is retained and 1 month's rent is charged.
• With less than 30 days' notice, the deposit is retained and 2 months' rent is charged.

• For contracts of up to 3 months, the rent is paid in advance and cancellations and refunds are not permitted. The security deposit is returned between 30 and 60 days after departure, provided there is no damage or loss, and the utilities surcharge is adjusted according to consumption.

• If you give 90 days or more notice, the penalty is 2 months' rent or 30% of the outstanding amount of the contract, whichever is higher.
• If you give less than 90 days' notice, the penalty is 3 months' rent or 50% of the outstanding amount of the contract, whichever is higher.
• The penalty must be paid before formalizing the departure.

Tenants arriving earlier than the room availability time may leave their bags in the apartment prior to the keys of their room being made available. If leaving bags in the common areas of the apartment, tenants do so at their own risk and Citizens Living does not take responsibility for any loss or damage.

• Early check in (de 08.00ha 09.00h) y late check in (de 19.00ha 21.00h). Arrivals and arrivals on weekends will have an extra cost of 50 €.

The last day of your rental contract, you will need to leave your bedroom before 10.00h. In case you need to stay longer, just let us know.

Arrivals after 21.00h are not permitted.

Arrivals will be scheduled through by email to you. If you have any questions, you can always contact us by email or phone.

It is necessary and very important that you send us your arrival information at least one month in advance so that our team can organize everything.

Remember that you must make all your payments before your check in order to receive the keys to your apartment and room.

Departures must also be confirmed one month in advance.

Failure to confirm departures within the one-month deadline will result in the forfeiture of the booking deposit.

If you arrive:

• Between the 1st and the 12th day of each month, you will need to pay the complete month.
• Between the 12th or the 20th day of each month, we will discount you 10% of your rent for the first month.
• The 20th of the month or later, you will pay per day. The price per night is 40€/person.

If you leave:

• Between the 1st and the 12th day of each month, you will pay per day. The Price per night is 40€/person
• Between the 12th and the 20th day of each month, we will discount you 10% of your rent for the last month.
• The 20th of the month or later, you will need to pay the complete month.

The utility allowance of eur 50 per month and is not subject to any reduction as a result of arriving after the 1st of the month or departing before last day of the month.
You can do all your payments online using the links we will provide you by email bank transfer.

In case you pay by bank transfer or similar the amount of the payment must be exact, and the transfer costs must be assumed by the applicant. Transfer should indicate the name and last name of the tenant.

The minimum stay is 3 months, and the maximum stay is 12 months. For stays shorter than 3 months but of at least 1 month will be considered subject to availability. You can always extend/renew your rental contract in case you want to keep enjoying and incredible life experience.

The inventory list is included in your rental contract. On the day you check in, please check that everything is as per the inventory list. Should you wish to make an observation about the inventory, this must be done by email or via the Citizens Living app within 24 hours of your arrival.

All our apartments accept the registration (empadronamiento) of all its Tenants. The requirement to be able to do the registration is that the rental contract is for at least 3 months. These 3 minimum months of stay in case of registration, are mandatory and cannot be reduced in any case. The registration process is carried out by the tenant.

Citizens Living will provide the tenant with the required documents for the registration. It is the responsibility of the tenant to book an appointment with the Municipality. Request your registration as soon as possible so our team has enough time to prepare the required documentation for registration.

The registration date can never be prior to the starting date of the rental contract.

We offer apartments from 4 to 9 bedrooms. All our Citizens Living homes are fully furnished and equipped with everything you will need during your stay. You will find a bedroom with a comfortable bed, bed table or shelve, a working area with desk, chair and desk light, closet and heating system (and in some homes there is also a/c). Every bedroom is special to us, and you will find extras in each one. You can check them on our website.

All our apartments have a kitchen that is completely equipped, a comfortable living area with sofas and big tables to enjoy your stay with your flatmates and at least, one complete bathroom with shower or bathtub. On average we have two bathrooms per 4 bedrooms, but this can change depending on the property. Please check each property to see the bathroom ratio per number of tenants.

Each apartment is as unique as you are, and you will find different extra commodities in each one, check all information about each home on our website.

In some Citizens Living properties, we also provide separate storage areas for personal belongings, bikes etc… This is free of charge.

You must be 18 years old to apply for a bedroom with us.

Unfortunately, we do not accept couples or families.

Some of our apartments offer a pet friendly double room with a minimum stay requirement and strict pet housekeeping rules.

Yes, you can have visits during the daily hours (10:00 to 22:00h). You will always be responsible of the behaviour of your visitors and the damages that they can cause. If you wish to invite a male guest, you must ask your fellow Citizens Living flatmates if they are ok with having a male visitor (male guests are forbidden from staying the night).

• You can have one guest per month who can sleep in your room for a maximum of 3 consecutive nights at no cost, always with prior authorization from the Citizens Living team via email to [email protected].
• They can stay free of charge but they must pay a daily expenses fee of 5 euros (during the months of November to April) and a daily fee of 10 euros (during the months of May to October) which will contribute to the flat's expenses. This must be paid by bank transfer before the arrival of the guest.
• Guest may stay an additional 4 consecutive nights (total up to 7 nights) subject to roommates’ approval and Citizens Living email approval.
• The additional nightly rate is 30 EUR/night, plus daily charges of 5/10 EUR.
• This must be requested via email prior to the guest's arrival and paid for in advance.
• There is an inflatable bed, a duvet and a pillow included in the price and available in each apartment.
• Each tenant already has two sets of sheets and towels, so she can use one set for the guest during her stay.
• Guest nights are subject to the house rules.
• Since the bathrooms are shared, only one guest can stay per apartment at a time. Tenants must obtain the agreement of all their roommates and roommates before requesting a stay.
• Having guests in the apartment without permission or authorization from Citizens Living will result in a penalty of €100 per night per guest.

Take a virtual room tour on our website. Explore each apartment’s section to discover the rooms and common areas

You can always send your questions to our Booking Manager at [email protected] or [email protected], and we’ll get back to you within 24 hours.

To protect the privacy of our current tenants, you can take a virtual tour on our website. Visit each apartment’s section to explore the rooms and common areas.

You can write your questions or concerns to our Reservations Manager at [email protected] or [email protected].

When there is a gap between bookings of a room in your Citizens Living, we offer you the possibility to invite a female family member or friend to come and stay for a few days absolutely free. There is no charge for staying although as the Tenant of the family member/friend, you will need to pay a daily utility contribution of eur 5/day during the low consumption months (Novembre to April) and eur 10/day during the high consumption months (May to October) as well as a final room cleaning charge of eur 25. This must be paid in advance of the family member/friend arriving. Any available rooms are offered on a first come first serve basis and equally between apartment tenants. The Tenant is also responsible for all potential damages or losses caused by their family member/friend as if they were occupying the room themselves.

Subject to availability and only in specific properties.

Depending on the property, there may be parking available for cars, motorbikes, and bicycles. Ask if parking is available at your selected property and ask for prices.

Parking for cars and motorcycles is on a first-come, first-served basis and cannot be guaranteed for all apartment occupants

Citizens Living is a shared living environment. In all our apartments you will share with masters students, young professionals, digital nomads, freelancer, generally between the ages of 20 and 35 years old, from all over the world and with a profile very similar to yours.

If you want more specific information about who your Citizens Living co-livers will be, do not hesitate to ask our Bookings Manager at any time and she will provide you with non-confidential information so that you can get an idea of who your next partners will be.

You can write to us at [email protected]

Of course, you can change your room or apartment as many times as you want to any of our Citizens Living properties.

The fee for changing the room is €100 and will always depend on whether the room is available.

In certain circumstances, Citizens Living may require the tenant to change a room or to another room on another floor, but always in the same building. This could occur in one or more of the following circumstances:

• That the number of occupied rooms in an apartment does not reach an occupancy of 50% of the total number of rooms in the apartment.
• That the apartment needs urgent repairs and/or maintenance
• For health and safety reasons
• Due to disruptive behaviour and/or incompatibility of one the Tenants at the request of her co-tenants of the same apartment or at the direction of the Landlord.

Depending on the property, you may either use the Citizens Living app and/or contact your Citizens Living Co-living Manager and a maintenance team will come to the apartment to fix any issues. The only thing we will need from you is a detailed explanation of what the incident is and photographs in which you identify yourself as best as possible. This will help us to better identify the type of incident and solve it as soon as possible.

Despite we are sure that you will collaborate taking out the trash daily, using the dishwasher, that you will have your bedroom very neat and will keep all common areas clean and tidy after using them, there is a weekly cleaning service of the common areas included on your monthly bill. In case you need it, we have extra cleaning services for your private bedroom, just ask us. We will check the tidiness and cleanliness of your room from time to time. We will always check with you before we do.

Keeping tidy and clean the apartment you are living in is your priority. Whist we provide weekly cleaning of the common areas and bathrooms, it is your responsibility and duty to maintain and keep clean the following:

All shower, bathtub, wash basin and bidet drain outlets must be kept permanently clear of hair. Please make sure that hair does not collect and block the drains. Should a blockage occur due to hair clogging the drains, we will pass on the charge of the plumber to the tenants occupying the apartment at the point of time of the drain blockage

• The kitchen oven, stove and microwave must be kept clean and free of grease and dirt. Should we find that they are not being kept clean, we shall proceed to clean them, and the cost of the cleaning will be passed onto to the tenants occupying the apartment
• The dishwasher must be kept clean and kept filled with dishwasher salt. Should we find that it is not being kept clean, we shall proceed to clean it, and the cost of the cleaning will be passed onto to the tenants occupying the apartment
• The washing machine must be kept clean and the detergent trays clean and without hardened detergent residue. Should we find that it is not being kept clean, we shall proceed to clean it, and the cost of the cleaning will be passed onto to the tenants occupying the apartment

Citizens Living will notify you the tenant a week before by email that the date of your departure is approaching. On the day of departure and at the established time, which must always be before 10 a.m., an inspection of the room will be made to verify that the room is returned in the same conditions as it was at the time of the tenant's entry. (According to the photos of the inventory and the list of the inventory itself, both of the room itself and of the common areas (furniture, equipment, etc.). The tenant is obliged to do the following:

• Hand over your room in the same state of cleanliness that was delivered to you at the time of your entry. If the room is not returned in the same state of cleanliness at the time of entry, there will be a charge of eur 50 for cleaning said room.
• Leave the 2 sets of sheets, pillow cases and towels and the bathrobe, folded and visible on top of the bed.
• Leave the pillow, the main blanket and the small blanket folded on top of the drawers.

Citizens Living apartments are not a hotel or a hostel where you will live with travellers who come and go daily. Living in a Citizens Living coliving means living in a community, sharing a life experience with people from all over the world who settle in Barcelona for a period of time to carry out their daily lives.

Of course, if you choose to stay in a shared room but you don't have anyone to share this experience with, we will find the perfect partner that best suits you. Of course, in a Citizens Living this will always mean another female roommate.

The Citizens Living team is available in person and online. In person, you may request to meet the Operations Manager. Please book an appointment by email at [email protected] or Whatsapp.

The personal security of our Citizens Living Tenants is paramount for us. Should you find yourself in a difficult situation where you believe your personal security is at risk or should you have any other concerns regarding your personal safety, we provide each of our Tenants with a Hotline number to use in the event of emergency. The Citizens Living hotline is available from 09.00h to 00.00h.

The Rules and Regulations/Frequently Asked Questions form an integral part of this Rental Agreement.

From time to time Citizens Living updates its Rules & Regulations/FAQ. These updated Rules & Regulations/FAQ will be notified to you either by email and/or when you access your desktop on the Citizens Living app and you agree to these Rules and Regulations being updated from time to time by signing the Tenancy Agreement, the Rules and Regulation and the FAQ.